MTC offers a range of options for exchange if you find you can no longer attend on your chosen date.
Tickets can be exchanged to another date of the same production 48 hours prior to the scheduled performance date.
Subscribers have the benefit to exchange tickets in their package to another production, subject to availability (conditions apply).
The following fees apply to ticket exchanges in 2020.
- Full Season (11-Play) Subscriber tickets: free
- All other Subscription tickets including additional tickets: $5 per ticket
- Non-Subscription tickets: $18 per ticket
No fees apply to Season 2020 cancelled performance exchanges.
Exchange tickets online
All tickets for cancelled performances to Season 2020 mainstage productions can now be exchanged online.
If you have tickets to our Education production, SLAP. BANG. KISS., please contact our ticketing office at firstname.lastname@example.org to arrange an account credit, request a refund, or to make a donation of the value for these tickets.
You can find out more about your ticketing options for Season 2020 cancelled productions here.
For the remaining productions scheduled to go ahead in 2020, MTC Subscribers can exchange tickets to productions in the Sumner Theatre using our online ticket exchange functionality. If you would like to exchange your tickets for Girls & Boys, please contact our ticketing office at email@example.com to arrange tickets for an alternative performance. We also provide a Free Up Seat function, which allows you to offer your seats back to MTC, if you find that you cannot attend a performance.
Exchange tickets in person or by mail
In light of the current COVID-19 situation and in the interest of the health and safety of our audiences, the Southbank Theatre Box Office is currently closed to the public. As such, we are currently not able to process exchanges in person.
Ticket exchanges can still be performed by mailing your tickets together with details of your preferred new performance and the appropriate exchange fees to:
140 Southbank Boulevard
The following fees apply to ticket exchanges in 2020.
- 11 Play package tickets: free
- All other package tickets: $5 per ticket
Subscriber additional tickets can also be exchanged for a fee of $5 per ticket.
Frequently Asked Questions
A list of common queries are below. If you require further information about Ticket Exchanges please contact our Box Office on 8688 0800 or via email at firstname.lastname@example.org.
How can I exchange my tickets?
Exchanges for Season 2020 tickets are possible from public on-sale dates, subject to availability, and can be made either in person at the Southbank Theatre Box Office, by mail to 140 Southbank Boulevard, Southbank VIC 3006, or online for performances at Southbank Theatre. It is not possible to exchange MTC subscription tickets at the Arts Centre Melbourne Box Office.
Can I exchange for a different date?
When exchanging into a different performance date of the same production, tickets need to be received by MTC at least 48 hours prior to the performance date indicated on the ticket.
Can I exchange for a different production?
Subscribers can exchange into another production within the same season, provided the exchange is into a production that is not already booked within the subscription package, and the exchange occurs at least one week before the first preview of the originally booked production.
Website says my ticket is not valid for exchange
At present, online exchanges are only available for performances at Southbank Theatre, The Sumner, and tickets must be exchanged at least 48 hours before the performance start time.
If you wish to exchange tickets for performances at Arts Centre Melbourne, or in The Lawler, you will need to visit the Southbank Theatre Box Office, or post your tickets back to us (see below).
If it is now less than 48 hours before your scheduled performance, you will not be able to exchange your tickets – but you can Free Up Seat to allow others to enjoy the performance if you cannot attend (see below).
Why can’t I exchange my tickets to an ACM show?
Online ticket exchanges are only available for productions in the Sumner. This service is available due to the access control system that is in place at Southbank Theatre, The Sumner and unfortunately this service does not currently exist at Arts Centre Melbourne.
But you can still exchange your tickets to MTC productions in the Playhouse or Fairfax Studio – simply visit our Box Office at 140 Southbank Blvd, Southbank, or post your tickets together with details of your preferred new performance and the appropriate exchange fees to:
140 Southbank Blvd
What happens to my ticket when I free up my seat?
When you Free Up Seats, you allow us to offer those seats to other theatre lovers who may not have otherwise been able to access the performance. By releasing your tickets to us for resale, you are helping us to fund vital programs including discounted and free tickets to artists, students and the disadvantaged. Please note that Free Up Seats does not result in a refund.
I’m a Donor. How do I exchange my tickets?
Exchanges for Donors ($1,000+) are handled by our VIP Ticketing Officer email@example.com or 03 8688 0953.
Information regarding Novel Coronavirus (COVID-19)
Melbourne Theatre Company is paying close attention to advice from the Australian Government Department of Health regarding the novel coronavirus (COVID-19).
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Production Content Guide
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Ratings and warnings to help you decide what plays are appropriate for your children.
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Terms and Conditions
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