MTC offers a range of options for exchange if you find you can no longer attend on your chosen date.

Tickets can be exchanged to another date of the same production 24 hours prior to the scheduled performance date.

Subscribers have the benefit to exchange tickets in their package to another production, subject to availability (conditions apply).

Fees

The following fees apply to ticket exchanges in 2021.

  • 6-Play Full Season Act 2 Subscriber tickets: free 
  • All other Subscription tickets including additional tickets: $5 per ticket
  • Non-Subscription tickets: $18 per ticket

No fees apply to cancelled performance exchanges, or exchanges due to COVID-19. Please see our FAQ for more information about changes we've made to our policies and procedures. 

Exchange tickets online

Tickets to mainstage productions can be exchanged using our online ticket exchange functionality, by entering the Ticket Number (TN) and Verification Code (VC) numbers found on the ticket. We also provide a Free Up Seat function, which allows you to offer your seats back to MTC, if you find that you cannot attend a performance.

Exchange your tickets online

Exchange tickets in person or by mail

Ticket exchanges can be made in person at our Southbank Theatre Box Office. Our opening hours are Monday to Friday, 12pm to 6pm, as well as two hours prior to every performance and until the last scheduled performance each day. Please ensure you bring your tickets with you in order for us to process an exchange.

Ticket exchanges can also be performed by mailing your tickets together with details of your preferred new performance and the appropriate exchange fees to:

MTC Exchanges
140 Southbank Boulevard
SOUTHBANK 3006

Frequently Asked Questions

A list of common queries are below. If you require further information about Ticket Exchanges please contact our Box Office on 8688 0800 or via email at mtcticketing@mtc.com.au.

How can I exchange my tickets?

Exchanges for Mainstage MTC productions are possible from public on sale dates, subject to availability, and can be made online, in person at our Southbank Theatre Box Office, or by mail to 140 Southbank Boulevard, Southbank VIC 3006. 

Can I exchange for a different date?

When exchanging into a different performance date of the same production, tickets need to be received by MTC at least 24 hours prior to the performance date indicated on the ticket.

Can I exchange for a different production?

Subscribers can exchange into another production within the same season, provided the exchange is into a production that is not already booked within the subscription package, and the exchange occurs at least one week before the first preview of the originally booked production.

Non-subscription tickets cannot be exchanged into another production.

Website says my ticket is not valid for exchange.

Online exchanges are only available for Mainstage productions within the same season, and tickets must be exchanged at least 24 hours before the performance start time.

If you wish to exchange tickets for performances at Southbank Theatre, in The Lawler, you will need to contact the Southbank Theatre Box Office, or post your tickets back to us (see below).

If it is now less than 24 hours before your scheduled performance, you will not be able to exchange your tickets – but you can Free Up Seat to allow others to enjoy the performance if you cannot attend (see below). If you have become unwell prior to a performance, please call our Southbank Theatre Box Office on 03 8688 0800. We will be available to assist you up to one hour prior to your scheduled performance.

What happens to my ticket when I free up my seat?

When you Free Up Seats, you allow us to offer those seats to other theatre lovers who may not have otherwise been able to access the performance. By releasing your tickets to us for resale, you are helping us to fund vital programs including discounted and free tickets to artists, students and the disadvantaged. Please note that Free Up Seats does not result in a refund.

I’m a Donor. How do I exchange my tickets?

Exchanges for Donors ($1,000+) are handled by our VIP Ticketing Officer donorticketing@mtc.com.au or 03 8688 0953.