From ticket exchange flexibility to what to expect on arrival, read our FAQs below to find out more. For any other enquires please contact us



What’s a subscription?

A subscription is a package that includes multiple plays, purchased together at the same time. When you purchase a subscription and become a Subscriber, you unlock exclusive benefits.

What are the benefits of becoming a Subscriber?

Subscribers enjoy access to the best seats at the best price, flexible exchanges, discounts on additional tickets and more exclusive benefits. Learn more here.

How many productions do I need to purchase in a subscription?

Subscription packages range from 3-10 plays.

What’s a Package Add-On?

Package Add-Ons are additional productions that can be added to your subscription booking. Package Add-Ons are not counted as one of the 3-10 plays that form your subscription due to differences in price.


Can I exchange my ticket to another date?

Please see our Ticket Exchange page for further information on ticket exchanges.

For further assistance, please contact us.

What if I have credit from past performances?

All Account Credit expired on 31 December 2022. If you redeemed your Account Credit for a Gift Voucher, you (or your Head Booker) can use that to pay for your tickets.

To redeem a voucher online, add your tickets/or subscriptions to cart, choose the ‘I have a Gift Voucher’ option on the Payment screen and enter the redemption code on the voucher, including the dash. The value of the voucher will then be deducted from your order.


What’s the best way for me to collect my tickets?

We recommend opting for eTicket delivery where possible. eTickets are sent via email and can be displayed and scanned directly from a smart phone, so there’s no need to print your tickets.

If you choose eTicket delivery for your Subscription, the eTickets will be delivered via email to the Head Booker, two weeks prior to each performance.

Alternatively, physical tickets will be posted to the Head Booker once your booking has been finalised by our subscriptions team.

Having your eTickets or physical tickets on hand means you don’t have to queue at the box office prior to the performance.

When is the box office open?

For box office opening hours and contact details, click here.

Can I purchase food and drinks at Southbank Theatre?

Conveniently located for a pre-show or interval snack, Southbank Theatre Foyer Bars feature a premium selection of confectionary, ice-creams, food and drinks.

Indoor and outdoor seating options can be found in the foyers and forecourt. You are welcome to take cold drinks from our Foyer Bars inside the auditorium, however food items and hot drinks are not allowed.

Water fountains are also available in the foyers.

Located within Southbank Theatre is Miss Pearl Bar + Dining, a casual and contemporary bar and restaurant. Learn more on our Dining page.

Will programmes be available?

We offer digital programmes for every production.

Digital programmes can be accessed by scanning the QR code at the theatre, clicking the link in your pre-show email or visiting the specific production’s website page.

In an effort to reduce our environmental impact, printed programmes are no longer available.

Is there a cloak room?

A cloak room is available, free of charge. We recommend you avoid bringing large bags or other bulky items to the theatre wherever possible. 

Is there access to drinking water?

The water fountains located in our foyers are available to fill disposable cups and water bottles. Please see venue staff for assistance.


What access services are available?

We are proud to offer audio description, tactile tours, Auslan interpretation, captioning, relaxed performances, hearing assistance and wheelchair and mobility access. Learn more on our Access page.

Will staff be available to help me into my seat?

Due to health and safety guidelines, our staff are unable to physically assist you into your seat at the venue. Please speak with a member of our ticketing office at the time of booking to assist you to choose an accessible seating option that will suit your needs. When booking online, please also look for seats that are marked as ‘Level Access and/or Limited Steps’. These seats are available to access with minimal or no steps.