Stay home if you feel unwell

If you have experienced any coronavirus symptoms in the past 14 days or are awaiting the results of a COVID-19 test, please stay home and contact us in advance of your scheduled performance so we can help you change your ticket to a future date.

Our dedicated box office staff will be available to assist you up to 1 hour prior to every performance on 03 8688 0800.

Wear a face mask

For the health and safety of all patrons, please wear a face mask during your visit to Southbank Theatre and inside the auditorium during the performance. If you have a medical exemption, or are under 12 years of age, simply let one of our staff members know.

Register your attendance for contact tracing

Upon arrival, you will be required to register your attendance for contact tracing using the QR code supplied by the Department of Health and Human Services. Please have your mobile phone ready for our staff to assist you, and we recommend downloading the Services Victoria app before you arrive.

If you do not have a smartphone, you can take a printed form to fill out and drop in one of our collection boxes before entering the auditorium.

All data collected through the Victorian Government QR code is securely stored, protecting customers from on-selling of contact details. Data will be deleted after 28 days unless it is specifically requested by the Department of Health and Human Services for contact tracing purposes.

Be respectful of others and their space

For the wellbeing and peace of mind of everyone at Southbank Theatre, please maintain a safe distance between yourself and others.

Sanitise your hands

Hand sanitisers will be available on entry and around the venue for you to use.

Choose eTickets

Go digital and help to minimise the handling of physical items at the theatre, by choosing 'eTickets sent via email' when you book online. 

Card payments preferred

We encourage you to pay by card if purchasing tickets at the box office, to help minimise the handling of physical items at the theatre.