Our top priority is the health and safety of our community so please join us in following public health advice at all times.

MTC’s usual policies and procedures have been updated and are regularly reviewed against the latest Victorian Government advice. Before your visit, please familiarise yourself with MTC’s health and safety measures so you know what to expect during your visit and to help us ensure everyone has a safe and enjoyable experience at Southbank Theatre.

Further information can be found by clicking on the icons below or in our FAQ guide.

For performances at Arts Centre Melbourne, you can learn more about their health and safety protocols on their website or by contacting the team on 1300 182 183.

Southbank Theatre is a fully vaccinated venue

All visitors must show proof of full COVID-19 vaccination or valid medical exemption on arrival at Southbank Theatre. All staff at MTC venues are likewise fully vaccinated

You will be required to check-in on arrival and show proof of your vaccination status or medical exemption before you enter the building.

If you cannot provide the required proof on arrival you will be unable to enter Southbank Theatre or attend an MTC performance.

There are four types of evidence that will be accepted:

      1. Vaccination certificate integrated into the Services Victoria check-in app
      2. Vaccination certificate in your smartphone wallet
      3. Digital or printed vaccination certificate issued by the Australian Government along with photo ID
      4. Digital or printed exemption certificate along with photo ID*
          *Please note the government has updated its directive regarding proof of exemption requirements
If you have an exemption please ensure you have the correct form of proof. 

For information about how to get your vaccination or exemption certificate please visit the Victorian Government's coronavirus website.


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Frequent intensive cleaning

Cleaners will be onsite before and during your arrival at the theatre, where they will continue to disinfect high touch surfaces like door handles, handrails, lift buttons, etc. up until the performance begins. 

Seats inside the auditorium will be individually sanitised each day.

In addition to this high frequency cleaning, we ask that you please sanitise your hands on arrival and during your visit when necessary. Hand sanitiser will be available around the venue.

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Upgraded air conditioning systems

Our system at Southbank Theatre has been reprogrammed to increase fresh air drawn in from outside and reduce recirculated air flow inside the building.

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Ticket exchange flexibility

If you need to exchange your tickets to another performance because you have experienced any coronavirus symptoms in the past 14 days, or are awaiting the results of a COVID-19 test, please stay home and contact us up to 1 hour in advance of your scheduled performance so we can help you change your ticket to a future date.

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Expanded outdoor forecourt

The landscaped outdoor forecourt has plenty of space, including an undercover area, for audiences to wait outside until doors to the Sumner open approximately 30 minutes prior to the performance.

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Stay home if you feel unwell

If you have experienced any coronavirus symptoms in the past 14 days or are awaiting the results of a COVID-19 test, please stay home and contact us in advance of your scheduled performance so we can help you change your ticket to a future date.

Our dedicated box office staff will be available to assist you up to 1 hour prior to every performance on 03 8688 0800.

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Face masks must be worn

As announced by the Victorian Government on 23 December 2021, face masks must be worn indoors unless you have a personal exemption. Please remember to bring your mask to the theatre and wear it at all times while in the building.

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Register your attendance for contact tracing

Upon arrival, you will be required to register your attendance for contact tracing using the QR code supplied by the Department of Health and Human Services. Please have your mobile phone ready for our staff to assist you, and we recommend downloading the Services Victoria app before you arrive.

If you do not have a smartphone, you can take a printed form to fill out and drop in one of our collection boxes before entering the auditorium.

All data collected through the Victorian Government QR code is securely stored, protecting customers from on-selling of contact details. Data will be deleted after 28 days unless it is specifically requested by the Department of Health and Human Services for contact tracing purposes.

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Be respectful of others and their space

For the wellbeing and peace of mind of everyone at Southbank Theatre, please maintain a safe distance between yourself and others.

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Sanitise your hands

Hand sanitisers will be available on entry and around the venue for you to use.

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Choose eTickets

We recommend opting for eTicket delivery where possible. eTickets are sent via email and can be displayed and scanned directly from a smart phone, so there’s no need to print your tickets.

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Card payments preferred

We encourage you to pay by card if purchasing tickets at the box office, to help minimise the handling of physical items at the theatre. Please note that the Southbank Theatre Bars are cash-free. We welcome payment by card, Apple Pay or Google Pay.