For your wellbeing and peace of mind, we’ve made some changes to our usual policies and procedures.

The health and safety of our community is paramount. In preparation for the reopening of Southbank Theatre, we are doing everything we can to ensure a responsible and safe return of live theatre. Find out about our new healthy and safety measures below.

You can also help us to ensure everyone has a safe and enjoyable experience by reading our latest guidelines and FAQs before your visit.

Artwork for Frequent intensive cleaning

Frequent intensive cleaning

Cleaners will be onsite before and during your arrival at the theatre, where they will continue to disinfect high touch surfaces like door handles, handrails, lift buttons, etc. up until the performance begins. 

Seats inside the auditorium will be individually cleaned each day.

In addition to this high frequency cleaning, we ask that you please sanitise your hands on arrival and during your visit when necessary. Hand sanitiser will be available around the venue.

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Ticket exchange flexibility

If you need to exchange your tickets to another performance because you have experienced any coronavirus symptoms in the past 14 days, or are awaiting the results of a COVID-19 test, please stay home and contact us up to 1 hour in advance of your scheduled performance so we can help you change your ticket to a future date.

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Reduced venue capacity

Capacity in the auditorium will be reduced in line with Victoria’s current health and safety guidelines for seated indoor entertainment venues at the time of performance. This page will be updated with our distancing measures as new information comes to light.

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Expanded outdoor forecourt

The newly landscaped outdoor forecourt will have plenty of space, including an undercover area, for audiences to wait outside until doors to the Sumner open approximately 30 minutes prior to the performance.

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Upgraded air conditioning systems

Our system at Southbank Theatre has been reprogrammed to increase fresh air drawn in from outside and reduce recirculated air flow inside the building.

Planning your visit

Here are some simple steps to help you prepare for your visit to Southbank Theatre. For more information about your new theatre experience, visit our Frequently Asked Questions.