Frequent intensive cleaning

Cleaners will be onsite before and during your arrival at the theatre, where they will continue to disinfect high touch surfaces like door handles, handrails, lift buttons, etc. up until the performance begins. 

Seats inside the auditorium will be individually cleaned each day.

In addition to this high frequency cleaning, we ask that you please sanitise your hands on arrival and during your visit when necessary. Hand sanitiser will be available around the venue.

Ticket exchange flexibility

If you need to exchange your tickets to another performance because you have experienced any coronavirus symptoms in the past 14 days, or are awaiting the results of a COVID-19 test, please stay home and contact us up to 1 hour in advance of your scheduled performance so we can help you change your ticket to a future date.

Reduced venue capacity

Capacity in the auditorium will be reduced in line with Victoria’s current health and safety guidelines for seated indoor entertainment venues at the time of performance. This page will be updated with our distancing measures as new information comes to light.

Expanded outdoor forecourt

The newly landscaped outdoor forecourt will have plenty of space, including an undercover area, for audiences to wait outside until doors to the Sumner open approximately 30 minutes prior to the performance.

Upgraded air conditioning systems

Our system at Southbank Theatre has been reprogrammed to increase fresh air drawn in from outside and reduce recirculated air flow inside the building.