Health & Safety

Frequent intensive cleaning

Cleaners will be onsite before and during your arrival at the theatre, where they will continue to disinfect high touch surfaces like door handles, handrails, lift buttons, etc. up until the performance begins. 

Seats inside the auditorium will be individually cleaned each day.

In addition to this high frequency cleaning, we ask that you please sanitise your hands on arrival and during your visit when necessary. Hand sanitiser will be available around the venue.

Upgraded air conditioning systems

Our system at Southbank Theatre has been reprogrammed to increase fresh air drawn in from outside and reduce recirculated air flow inside the building.

Ticket exchange flexibility

If you need to exchange your tickets to another performance because you have experienced any coronavirus symptoms in the past 14 days, or are awaiting the results of a COVID-19 test, please stay home and contact us up to 1 hour in advance of your scheduled performance so we can help you change your ticket to a future date.

Expanded outdoor forecourt

The newly landscaped outdoor forecourt will have plenty of space, including an undercover area, for audiences to wait outside until doors to the Sumner open approximately 30 minutes prior to the performance.

Stay home if you feel unwell

If you have experienced any coronavirus symptoms in the past 14 days or are awaiting the results of a COVID-19 test, please stay home and contact us in advance of your scheduled performance so we can help you change your ticket to a future date.

Our dedicated box office staff will be available to assist you up to 1 hour prior to every performance on 03 8688 0800.

Face masks required

As announced by the Victorian Government on 25 May 2021, face masks must be worn indoors unless you have a personal exemption. Please remember to bring your mask to the theatre and wear it at all times while in the building.

Register your attendance for contact tracing

Upon arrival, you will be required to register your attendance for contact tracing using the QR code supplied by the Department of Health and Human Services. Please have your mobile phone ready for our staff to assist you, and we recommend downloading the Services Victoria app before you arrive.

If you do not have a smartphone, you can take a printed form to fill out and drop in one of our collection boxes before entering the auditorium.

All data collected through the Victorian Government QR code is securely stored, protecting customers from on-selling of contact details. Data will be deleted after 28 days unless it is specifically requested by the Department of Health and Human Services for contact tracing purposes.

Be respectful of others and their space

For the wellbeing and peace of mind of everyone at Southbank Theatre, please maintain a safe distance between yourself and others.

Sanitise your hands

Hand sanitisers will be available on entry and around the venue for you to use.

Choose eTickets

Go digital and help to minimise the handling of physical items at the theatre, by choosing 'eTickets sent via email' when you book online. 

Card payments preferred

We encourage you to pay by card if purchasing tickets at the box office, to help minimise the handling of physical items at the theatre.