Frequently Asked Questions

We’re creating more value and more opportunities to connect with Melbourne Theatre Company and our work through exclusive benefits and events.

We’re also broadening the program so that people purchasing 1 or 2 plays can choose to become Members and enjoy Membership benefits throughout the year.

No. The booking process remains exactly the same. 

You can package 3+ plays and automatically become a Member, with no additional membership fee.

If you purchase 1 or 2 plays, you can choose to become a member for a $50 membership fee.

If you’re booking different package sizes or would like to pay for your Membership packages separately, you’ll need to make separate bookings online.

Each Member can select their own seats during the booking process, so you can make individual bookings and choose seats near your friends. We recommend having your first order confirmation handy when making your second booking, so you can select the same performance dates and seats nearby.

Please note that all membership bookings are subject to availability, so we recommend booking early to secure your preferred seats.

Alternatively, you can complete a paper booking form and post it to:

Melbourne Theatre Company Memberships
252 Sturt St
Southbank VIC 3006

Printable booking forms will be available to download from the website from 5pm on Friday 18 September, when Season 2027 is announced.

A Membership unlocks exclusive benefits, including priority access, discounts on additional tickets, flexible exchanges, member events and more. Learn more about benefits.

10+ Play Full Season Memberships
Friday 18 September at 5pm

7+ Play Memberships
Saturday 19 September at 5pm

1+ Play Memberships
Thursday 15 October at 10am

Membership is season-based, so your Season 2027 Membership benefits apply to Season 2027 tickets, for the duration of that Season only.

Yes! All THEATRE+ Members will have their membership benefits honoured until the expiry date of their current membership term. We thank you for participating in this pilot program, and we are excited to welcome you into our new and improved membership offer.

Package Add-Ons are additional productions that can be added to your package booking. Package Add-Ons are not counted as one of the plays that form your membership package.

Please see our Ticket Exchange page for further information on ticket exchanges.

For further assistance, please contact us.

We recommend opting for eTicket delivery where possible. eTickets are sent via email and can be displayed and scanned directly from a smartphone, so there’s no need to print your tickets.

For Membership bookings, eTickets are delivered via email to the Head Booker, 30 days prior to each performance.

If you choose standard mail delivery, all tickets will be posted to the Head Booker, once your order has been finalised by our team.

Having your eTickets or physical tickets on hand means you don’t have to queue at the box office prior to the performance.

For box office opening hours and contact details, click here.

Conveniently located for a pre-show or interval snack, Southbank Theatre Foyer Bars feature a premium selection of confectionary, ice-creams, food and drinks.

Indoor and outdoor seating options can be found in the foyers and forecourt. You are welcome to take cold drinks and ice-creams from our Foyer Bars inside the auditorium, however other food items and hot drinks are not allowed.

Water fountains are also available in the foyers.

Located within Southbank Theatre is Miss Pearl Bar + Dining, a casual and contemporary bar and restaurant. Learn more on our Dining page.

We offer digital programmes for every production.

Digital programmes can be accessed by scanning the QR code at the theatre, clicking the link in your pre-show email or visiting the specific production’s website page.

In an effort to reduce our environmental impact, printed programmes are no longer available.

A cloak room is available, free of charge. We recommend you avoid bringing large bags or other bulky items to the theatre wherever possible. 

The water fountains located in our foyers are available to fill disposable cups and water bottles. Please see venue staff for assistance.

We are proud to offer audio description, tactile tours, Auslan interpretation, captioning, relaxed performances, hearing assistance and wheelchair and mobility access. Learn more on our Access page.

Due to health and safety guidelines, our staff are unable to physically assist you into your seat at the venue. Please speak with a member of our ticketing office at the time of booking to assist you to choose an accessible seating option that will suit your needs. When booking online, please also look for seats that are marked as ‘Level Access and/or Limited Steps’. These seats are available to access with minimal or no steps.