Ticket exchange is an exclusive benefit for MTC subscribers. Subscribers can exchange tickets in their package for another performance date, or to another production, subject to availability (conditions apply).
Exchange tickets online
MTC subscribers can exchange tickets to productions in the Sumner Theatre using our online ticket exchange functionality. We also provide a Free Up Seat function, which allows you to offer your seats back to MTC, if you find that you cannot attend a performance.
Exchange your tickets online
Exchange tickets in person or by mail
All ticket exchanges can be performed in person at Southbank Theatre Box Office, or by mailing your tickets together with details of your preferred new performance and the appropriate exchange fees to:
140 Southbank Boulevard
The following fees apply to ticket exchanges in 2020.
- 11 Play package tickets: free
- All other package tickets: $5 per ticket
Subscriber additional tickets can also be exchanged for a fee of $5 per ticket.
Frequently Asked Questions
A list of common queries are below. If you require further information about Ticket Exchanges please contact our Box Office on 8688 0800.
How can I exchange my tickets?
Exchanges for Season 2019 tickets are possible from 29 November 2018, subject to availability, and can be made either in person at the Southbank Theatre Box Office, by mail to 140 Southbank Boulevard, Southbank VIC 3006, or online for performances at Southbank Theatre. It is not possible to exchange MTC subscription tickets at the Arts Centre Melbourne Box Office.
Can I exchange for a different date?
When exchanging into a different performance date of the same production, tickets need to be received by MTC at least 48 hours prior to the performance date indicated on the ticket.
Can I exchange for a different production?
Subscribers can exchange into another production within the same season, provided the exchange is into a production that is not already booked within the subscription package, and the exchange occurs at least one week before the first preview of the originally booked production.
Website says my ticket is not valid for exchange
At present, online exchanges are only available for performances at Southbank Theatre, The Sumner, and tickets must be exchanged at least 48 hours before the performance start time.
If you wish to exchange tickets for performances at Arts Centre Melbourne, or in The Lawler, you will need to visit the Southbank Theatre Box Office, or post your tickets back to us (see below).
If it is now less than 48 hours before your scheduled performance, you will not be able to exchange your tickets – but you can Free Up Seat to allow others to enjoy the performance if you cannot attend (see below).
Why can’t I exchange my tickets to an ACM show?
Online ticket exchanges are only available for productions in the Sumner. This service is available due to the access control system that is in place at Southbank Theatre, The Sumner and unfortunately this service does not currently exist at Arts Centre Melbourne.
But you can still exchange your tickets to MTC productions in the Playhouse or Fairfax Studio – simply visit our Box Office at 140 Southbank Blvd, Southbank, or post your tickets together with details of your preferred new performance and the appropriate exchange fees to:
140 Southbank Blvd
What happens to my ticket when I free up my seat?
When you Free Up Seats, you allow us to offer those seats to other theatre lovers who may not have otherwise been able to access the performance. By releasing your tickets to us for resale, you are helping us to fund vital programs including discounted and free tickets to artists, students and the disadvantaged. Please note that Free Up Seats does not result in a refund.
I’m a Donor. How do I exchange my tickets?
Exchanges for Donors ($1,000+) are handled by our VIP Ticketing Officer firstname.lastname@example.org or 03 8688 0953.