Terms and Conditions
Code of Practice Tickets sold or issued are subject to the LPA Code of Practice for the ticketing of Live Entertainment in Australia and to the Melbourne Theatre Company general terms and conditions of sale.
MTC reserves the right to refuse admission, or evict a ticket holder in accordance with the Code of Practice for the Ticketing of Live Entertainment in Australia. The use of photographic or recording equipment, including mobile phones, and other items such as food and alcohol is prohibited. MTC reserves the right to add, withdraw and substitute artists and vary the programme should the need arise.
Subscription Information
Concessions
Groups Subscriptions
Head Booker
Opening Night Packages
Refunds
Adult Themes, Strong Language and Smoking in Plays
Babies at performances
Lost Tickets
School Bookings
Season 2013 Top Package Priority Booking
Ticket Resale
Single Ticket Information
Single Tickets
Late Comer Policy
Concession - Single Tickets
Cancelled Performances
Refunds
Ticket Resale
Concessions must be valid at the time of booking. Refunds are not available if you become eligible for a concession after you have booked. Pensioners and Seniors must provide their card number when booking. Under 30s (29 and under) must include documentation indicating proof of age, such as a driver’s licence. Full-time students must attach documentation of current full-time enrolment.
Group Subscriptions are available for a minimum of 10 people booking for the same performance for each play. All tickets must be purchased at the same time to qualify for the discount. A group of 10 can include concessions at the appropriate package price with adults at the group price. Available through mail bookings only.
The Head Booker is the first person listed on the booking form (and on the topmost form when multiple forms are submitted together). Please note that the Head Booker is the point of contact for MTC in case of seating reallocation or other contingencies. As MTC takes credit card fraud seriously, the Head Booker is responsible for giving correct contact and payment information at the time of booking and will be required to assist with further documentation to verify any incorrect information.
A limited number of full price packages for Main Season productions are available with a minimum of seven Opening Night performances booked. Up to 12 plays can be packaged in total with non Opening Night performances charged at the usual subscription rate. Opening Night tickets can be exchanged, however any price difference is non-refundable. Additional tickets are not available for Opening Nights. Opening Night tickets are not available for Lawler Studio Season productions. Available for mail bookings only.
Tickets cannot be refunded unless a performance is cancelled. See the Code of Practice for the Ticketing of Live Performance in Australia for conditions.
Adult themes and strong language warnings have been noted with the play summaries in the Performance Diary where appropriate. Stage cigarettes do not contain tobacco. To confirm the use of strong language, adult themes or smoking on stage please click here or call MTC on 03 8688 0900 the week prior to the first preview. A warning sign will also be placed in the theatre foyer.
Unless a show is specifically a designated children’s performance, most MTC productions are considered unsuitable for young children. MTC provides a detailed parent’s guide to best inform parents about content and suitability of each productions for children. All patrons attending the theatre will be required to hold a valid ticket, including babes in arms. Babes in arms are babies who remain in carers arms for the duration of the show. Children who are not babes in arms and/or are over 2 years old are required to have their own seat and have a paid ticket (youth price). Prams and strollers will only be accommodated by prior arrangement with the venue. Parents choosing to visit the theatre with babies may be asked to leave the auditorium if there is a disturbance or interruption to other patrons in the theatre. If you need to do make arrangements to attend with your baby please call the MTC Theatre Box Office on 03 8688 0800 or the Arts Centre Box Office on 1300 182 183 in advance.
Lost ticket vouchers can be arranged by contacting the MTC Box Office on 03 8688 0800. Please note lost ticket vouchers cannot be exchanged.
For school group bookings and further information on our Education Program please call 03 8688 0900.
If you purchased 12 Plays for Season 2012, you will be given priority booking on the purchase of a 12 Play Package (or the largest package available) for Season 2013. For the first two weeks of the Season 2013 Subscriber Renewal Period your form will receive priority processing for the day your booking is received. In peak times your subscription may be one of up to 450 received per day.
Tickets for performances and events are valid only when purchased from an agent authorised by Melbourne Theatre Company to sell or distribute tickets. Tickets may not, without the Company’s prior written consent, be on-sold at a premium, offered as a prize or inducement, packaged or otherwise used for advertising, promotional or other commercial purposes. Melbourne Theatre Company reserves the right to cancel any ticket sold or otherwise provided or distributed in breach of this condition, without refund to the consumer.
Single tickets
There are no refunds, cancellations or exchanges on single ticket purchases.
The performance will commence promptly at the advertised time. MTC reserves the right to admit latecomers only when/if there is a suitable break in the performance, and to relocate seating. Management reserves the right to refuse admission; this policy is to prevent disruption to other patrons and the performance.
Pensioners, unemployed, youth under 30 (29 and under) and full-time students are entitled to concession prices on single tickets. Seniors can access the Pensioner concession price for Wednesday matinee performances only. Pensioners, unemployed and seniors must quote their card number when booking. Youth under 30 and full-time students must provide appropriate identification when booking their tickets in person, or collecting their tickets purchased tickets via phone or online from the Box Office 30 mins prior to the performance.
Cancelled Performances
In the case of a cancelled performance ticket holders may exchange into another performance of the same production, subject to availability, or into another Mainstage MTC performance of the current season by returning their tickets to the place of purchase. If a refund is required tickets must be returned to the place of purchase within 20 days of the cancelled performance.
Tickets cannot be refunded unless a performance is cancelled or abandoned when less than half the performance has taken place. See the Code of Practice for the Ticketing of Live Entertainment in Australia for conditions.
Tickets for performances and events are valid only when purchased from an agent authorised by Melbourne Theatre Company to sell or distribute tickets. Tickets may not, without the Company’s prior written consent, be on-sold at a premium, offered as a prize or inducement, packaged or otherwise used for advertising, promotional or other commercial purposes. Melbourne Theatre Company reserves the right to cancel any ticket sold or otherwise provided or distributed in breach of this condition, without refund to the consumer.