Terms and Conditions
MTC is an Australian Organisation and the prices displayed on this website, and in all publications - both online and print - are in Australian Dollars (AUD) only.
Tickets sold or issued by MTC are subject Live Performance Australia (LPA) Ticketing Code of Practice and to MTC Terms and Conditions of sale. Any person purchasing a ticket or attending an event agrees to abide by these terms and conditions.
LPA Ticketing Code of Practice (2012) is a voluntary industry code setting out industry best practice standards of consumer protection for the ticketing of live entertainment events in Australia. Information on the Code and copies of it are freely available via the web or at the time of booking from the Southbank Theatre Box Office.
Adult Themes, Strong Language and Smoking in Plays
Children at performances
Companion Cards
Concessions
Conditions of Entry
Exchanges and Refunds
Head Booker
Late Comer Policy
Lost Tickets
Opening Nights
Performance Alterations and Cancellations
Ticket Resale
Tours
Adult themes and strong language warnings have been noted with the play summaries in the MTC Performance Diary within the annual season brochure where appropriate and updates are available on the play pages and parents section of the MTC website. Stage cigarettes do not contain tobacco. This information is most up-to-date one week prior to the first Preview of a production. A warning sign will also be placed in the theatre foyer during the production.
All patrons attending the theatre will be required to hold a valid ticket, including babes in arms. Babes in arms are babies who remain in carers’ arms for the duration of the show. Children who are not babes in arms and/or are over 1 years old are required to have their own seat and have a paid ticket (youth price). Prams and strollers will only be accommodated by prior arrangement with the venue. Parents choosing to visit the theatre with babies may be asked to leave the auditorium if there is a disturbance or interruption to other patrons in the theatre.
Unless a show is specifically designated for children, most MTC productions are considered unsuitable for young children. MTC provides a detailed parent’s guide to best inform parents about content and suitability of each production for children.
A valid Companion Card or copy thereof must be sighted at the time of booking. Please contact the Box Office for further information.
Concessions must be Australian Issued and valid at the time of booking. Full or partial refunds are not available if you become eligible for a concession after you have booked. Proof of concession must be provided at the time of booking. Under 30s (29 years and under) must provide documentation indicating proof of age, such as a driver’s license. Full-time students must provide proof of current full-time enrolment. Proof of concession may be required to be provided to gain access to the venue or event if being admitted on a concession ticket.
The use of photographic or recording equipment, including mobile phones, is prohibited. Mobile telephones, pagers and so forth must be turned off before entry into the venue’s auditorium.
Food and beverages may not be consumed in the auditorium unless otherwise advised.
It is a condition of entry that a search of persons or possessions may be required at the time of entry to the Venue.
MTC reserves the right to refuse admission or evict a ticket holder in accordance with the LPA Ticketing Code of Practice.
Subscription tickets may be exchanged; such exchanges are subject to availability and will be performed in accordance with the current terms specified by MTC.
Single tickets cannot be exchanged or refunded after purchase except as outlined in the LPA Ticketing Code of Practice if an event is cancelled, rescheduled or significantly re-located.
The Head Booker is the first person listed on the booking form (and on the topmost form when multiple forms are submitted together). Please note that the Head Booker is the point of contact for MTC in case of seating reallocation or other contingencies. The Head Booker is responsible for giving correct contact and payment information at the time of booking for all other attendees and will be required to assist with further documentation to verify any incorrect information.
The performance will commence promptly at the advertised time. MTC reserves the right to admit latecomers only when/if there is a suitable break in the performance, and to relocate seating. Management reserves the right to refuse admission; this policy is to prevent disruption to other patrons and the performance.
Lost ticket vouchers can be arranged by contacting the Box Office on 03 8688 0800. Please note lost ticket vouchers cannot be exchanged.
A limited number of full price packages for Main Season productions are available with a minimum of seven Opening Night performances booked. Up to 12 plays can be packaged in total with non Opening Night performances charged at the usual subscription rate. Opening Night tickets can be exchanged, however any price difference is non-refundable. Additional tickets are not available for Opening Nights. Opening Night tickets are not available for Lawler Studio Season productions. Available for mail bookings only.
MTC reserves the right to add, withdraw or substitute artists, vary ticket prices, and/or vary advertised programmes, seating arrangements and audience capacity.
In the case of a cancelled performance ticket holders may exchange into another performance of the same production, subject to availability, or into another Main Season MTC performance of the current season by returning their tickets to the place of purchase. If a refund is required tickets must be returned to the place of purchase within 20 days of the cancelled performance.
MTC reserves the right to record, broadcast, telecast or webcast any event.
Tickets for performances and events are valid only when purchased from an agent authorised by MTC to sell or distribute tickets. Tickets may not, without MTC prior written consent, be on-sold or offered for sale at a premium, offered as a prize or inducement, packaged or otherwise used for advertising, promotional or other commercial purposes. MTC reserves the right to cancel any ticket sold or offered for sale or otherwise provided or distributed in breach of this condition, without refund to the consumer.
Areas of access for guided tours of Southbank Theatre are subject to availability and rehearsal and performance schedules. Guided tours may involve stairs and participants should consider this when purchasing tickets for a guided tour. Latecomers will not be able to join a tour.
