Information for subscribers

Information for Subscribers

An A-Z glossary of all you need to know about Season 2017

Additional Tickets

A night at the theatre is a great experience to share with family and friends. Subscribers who purchase a 7–11 play package can buy additional tickets to any show in our 2017 Mainstage Season for family and friends at discounted prices. These special prices are only guaranteed at the time of purchasing your subscription and may change for bookings made at a later date.

Concessions

MTC offers concession pricing for various groups. Concessions must be valid at the time of booking. Refunds are not available if you become eligible for a concession after you have booked. Pensioners and Seniors must provide their card number when booking. Full-time students must attach documentation of current full-time enrolment. University of Melbourne staff must provide a copy of their staff ID card. Proof of concession must be provided each season. Those aged under 30 (aged 29 and under) must include documentation indicating proof of age, such as driver’s licence and a contact email or postal address.

You can email your proof of age or concession to mtcticketing@mtc.com.au”:mailto:mtcticketing@mtc.com.au

Exchanges

Ticket exchanges are exclusive to Subscribers, so if you change your mind about which productions you’d like to include within your package. A variety of options are available. a variety of ticket exchange options are available. Please note, some terms and conditions apply.

Forum Nights

Join us after selected performances to hear members of the cast and creative team discuss the show. Please note, these evenings are very popular, so get in early.MTC Forum Nights are marked F on the website Calendar, and in the Performance Diary in your brochure.

Group Subscriptions

With MTC subscriptions, the more the merrier! Group subscriptions are available for a minimum of ten people booking for at least seven of the same performance dates and times, and are available for mail bookings only. All tickets must be purchased at the same time to qualify for the discount. Groups can be inclusive of concession priced packages at the appropriate rate, alongside others at the group package rate.

Head Booker

Organising subscriptions for people not in your household? If you’re listed first on the booking form (and on the topmost form when multiple forms are submitted together) you will become our key point of contact in case of seating reallocation or other contingencies. Please note, the Head Booker is responsible for supplying correct contact, credit card and payment information at the time of booking. It is very important you include full names, details and email addresses of all those attending in your group. All tickets will be mailed to the Head Booker.

MTC Club

MTC Club Members’ subscriptions are fast-tracked for priority processing on the day we receive your order.

The Qatar Airways MTC Lounge will be open prior to evening performances and at interval where applicable, for the first three full weeks for all MTC productions in the Sumner, after Opening Night. In the event that the Lounge is closed on an advertised night, MTC Club Members who attend will be issued with complimentary drink and snack vouchers redeemable at the Southbank Theatre Foyer Bars.

MTC Club Membership is annual and is valid from 1 January to 31 December 2017. Both MTC Club members must be registered at the same address for double memberships. MTC Club cards and benefits are not refundable or transferable. Full details of the MTC Club can be found at mtc.com.au/club.

The first 250 MTC Club Members who join by 1 December 2016 will be provided an opportunity to go into the draw to win two round-trip tickets to London. Travel date restrictions apply.

Opening Night Packages

Exclusive to MTC Donors donating $1,000+, a limited number of 2017 Opening Night subscription packages are available. Opening Night subscription tickets can be exchanged, however any price difference is non-refundable. Additional tickets are not available for Opening Nights.

Pay by Instalments

Subscribers paying by credit card can divide their total payment into four easy instalments. The first is payable when you subscribe, with the remaining instalments due on 6 January, 6 April and 6 June 2017. The administration fee for this service is a one-off charge of $15 per card used.

Previews

Previews, marked P in the Performance Diary in your brochure, are the exciting first performances leading up to Opening Night. Please note that directors may need to halt the performance for technical reasons. Previews are presented at a discount price to compensate for any possible technical issues that may arise.

Priority Processing for 11 Play Full Season Subscribers and Donors ($1,000+)

Existing 11 Play Subscribers receive exclusive priority processing of their 2017 11 Play subscription until 7 September 2017 ahead of all other Subscribers. New 11 Play Full Season Subscribers will receive this benefit when renewing their 11 Play package (or the largest play package on offer) for Season 2018. MTC Donors giving $1,000+ also receive priority processing, special seating and VIP ticketing services.

Programmes

Show programmes will be available in theatre foyers for $2. Subscribers can no longer pre-purchase programme vouchers at the time of booking a subscription.

Refunds

MTC follows the Live Performance Australia Ticketing Code of Practice (see liveperformance.com.au for conditions). As such, tickets cannot be refunded after purchase except if an event is cancelled, rescheduled or significantly relocated as outlined. You can view our full Terms and Conditions here.

Warnings

MTC endeavours to include accurate content warnings, however, some production content does change within the rehearsal period and we encourage you to visit our website or call the Box Office before the show opens for up-to-date warning information. Warning signs will also be placed in the theatre foyer.

You can view our full terms and conditions, including information about content warnings, babies at performances, lost tickets and school bookings here.

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